After Care
Our products are all-natural and contain minimal preservatives, using only natural, plant-based options. To ensure their longevity, please keep them away from direct heat and sunlight, and store them at room temperature. Unless specifically instructed, do not refrigerate them.
We don't use SPF in any of our products.
Returns Policy
Returns Policy
At Jersey Skin, we strive to ensure customer satisfaction with every purchase. This Returns Policy outlines your rights under Jersey law and the process for returning products bought from our website.
1. Legal Rights under Jersey Law
Under the Sale of Goods (Jersey) Law 1995, consumers are entitled to goods that are of satisfactory quality, fit for their purpose, and as described. If goods are defective, misdescribed, or not fit for their intended purpose, you are entitled to a refund, repair, or replacement.
2. Conditions for Returns
We accept returns on most products within 7 days of purchase. To qualify for a return, the product must meet the following conditions:
- It must be in its original condition, unused, and with all tags or packaging intact (if applicable).
- You must provide a valid receipt, proof of purchase, or order confirmation.
- You must email us within 3 days of the delivery date or date of purchase.
Please note that certain products, including [list any exceptions such as perishable items, personal care products, etc.], are not eligible for return under Jersey law.
3. How to Return an Item
To return an item, please follow these steps:
- Contact our customer service team at hello@JerseySkin.com to notify us of your intent to return the product.
- Provide us with your order number and the reason for the return.
- We will guide you on how to send the product back to us (if required). In most cases, you will be responsible for the return shipping costs unless the item is defective or not as described.
4. Refunds
If your return is accepted, we will process a refund to the original payment method used at the time of purchase. Please allow 3 business days for the refund to be processed once we have received the returned item.
Refunds will only be issued once the product has been inspected and deemed eligible for return under our policy and Jersey law.
5. Faulty or Misdescribed Goods
If the product you received is faulty, damaged, or does not match its description, you are entitled to a full refund, repair, or replacement under Jersey law. In such cases, we will cover the cost of return shipping (but please contact us first at hello@jerseyskin.com.
Please contact us immediately if you believe the product is faulty or misdescribed, and we will arrange for the return of the item and a resolution in line with your legal rights.
6. Exchanges
We can exchange unopened items within 7 days of purchase, if you have a valid receipt / proof of purchase.
7. Consumer Rights
This Returns Policy is provided in addition to your statutory rights as a consumer under Jersey law. If you have any questions regarding your consumer rights, please contact the States of Jersey Consumer Council.
Shipping
We can ship to virtually any address worldwide. Note that there are restrictions on some products, and certain items cannot be shipped to international destinations. Please email us hello@jerseyskin.com.
Buyers are responsible for paying any applicable taxes within their region (if within the UK, VAT will be charged at checkout and we will declare this post sending your items). If you would like us to handle the tax payment before shipping, please get in touch.
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page, depending on the provider. We will let you know once the item is shipped, and can provide proof of postage if required.
Please note that shipping rates for many items are weight-based. The weight of each item is listed on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.